Hopefully this page will give you all the info you need – anything missing let us know and we’ll add it here.
Q: What should I put on my baby to come swimming?
A: All children up to the age 4 years of age must wear a neoprene happy nappy. We have these available to purchase at the pool for between £10 and £15 (cash only) depending on size and style.
Underneath this there must be a disposable or reusable swim nappy, until such time as they are toilet trained. We always have as stock of the disposable ones in the toilet, for those who forget, just to the side of reception. Should you wish to purchase a reusable ones, we have ones that are one size fits all and are priced at £10 each.
The STA, by whom are classes are governed, state that the happy nappy is still required even when toilet trained, just to avoid the contamination of the water from any little accidents.
Q: What does my child who is 4+ need to wear?
A: They will need to wear appropriate swimwear and a swim hat.
We have soft, stretchy swim hats available at the pool for £2.
Should your child be incontinent, they will need a neoprene item under their swimwear, please contact us to discuss this further.
Q: Can I bring my child swimming when they have ……?
A: Sadly there are times that we have to say NO to you bringing your child swimming, to help maintain the health and wellbeing of all our other swimmers.
There are many instances that you may feel your child or even yourself are well enough to come to classes, but we ask that you do just take a moment to check completely, by firstly asking advice from your doctor, and then also checking the pool’s own policy on this.
We have a lot of young, sometimes premature babies swimming with us, as well as pregnant mums and older people who may not be fit enough to withstand certain illnesses.
We have created a spreadsheet of many of these conditions, in the hope that you will just check our guidelines on this and keep us informed when required. Please click on this link to see the table.
Q: What is the Company Code I get asked for when signing up to the customer portal?
Q: What are the Term Dates for swimming lessons?
Term 1: 08/01/24 – 24/03/24
Closed for lessons over term break 10/02 – 16/02 inclusive
Term 2: 15/04/24 – 14/07/24
Closed for lessons over term break 27/05 – 02/06 inclusive
Q: How can I make payments for swimming lessons?
Payment in full:
Please click the “PAY NOW” button on your invoice. This will take you to GoCardless to create a direct debit (DD).
The DD will take the full invoice amount on the invoice due date or the 1st/15th if that date has passed.
Using the DD saves us 35p per payment received which adds up very quickly!
Monthly Direct Debit:
Please respond to your email containing the invoice to let us know if you would like the payments on the 1st or the 15th of the month.
Please place your cash in an envelope with your child full name on and give to a member of staff on reception or in the cafe.
Q: What are the Swim lesson Term Fees?
A: This depends on what class and what age. Check out the online registration or look in your email for an invoice.
Q. Why are all sessions pre-book? Can I not just turn up and swim?
A. We are a small, private pool and we like to ensure everyone enjoys their time here, so we limit the numbers in the pool. Therefore we need everyone to pre-book so we know who to expect.
Q. Can I come and have a look at the pool?
A. Yes, but we ask you contact us first to arrange a visit. We do not allow people into the pool area while lessons and sessions are on, so please arrange a time to see the pool so you do not make a wasted trip.
Q: Can I have a taster session?
A: We do not offer not taster sessions as we are sure you will love the sessions.
Q: Can both parents come in the pool for the lessons?
Yes and no. Yes for 0-3 month New Baby Classes. During the lessons for children that are 4m+ we can accommodate 2 additional adults each week and ask that you take turns.
Q: Do I need to change my child’s class each term as they get older?
No, every child in that class will also get older and the age range will change accordingly.
Q: How do I find you and where can I park?
We have a large area for parking and the What3Words for the entrance is ///extreme.ends.conqueror
We will be adding to this list all the time – if you have a question email me here and if we get asked it enough times we will add it to the list :).