Hopefully this page will give you all the info you need – anything missing let us know and we’ll add it here.

Q: What is the Company Code I get asked for when signing up to the customer portal?


Q: What are the Term Dates for swimming lessons?

A: Please see the current booking page for all info – Booking and Payment Info April 2018

Q: What is the Account info for BACS payments for swimming lessons?

A: Kernow Hydro Bank Details:  ACCOUNT NO. 18119040  SORT CODE: 83-06-08   Please REF: Childs name and Class Day.

Q: What are the Swim lesson Term Fees?

A: Please see the current booking page for all info – Booking and Payment Info April 2018

Q: Can I pay by Direct Debit for swimming lessons?

A: Absolutely! Spread the cost of your swimming lessons with a monthly payment and enjoy the benefits of Kernow Hydro Membership for the full year.

Please follow the link:  https://pay.gocardless.com/AL0000MYN54EK4 to sign up and we will email a payment schedule and monthly amount.

Q. Why is there no Telephone Number to call?

A. We are a small family run business, working with a friendly but skeleton staff, to keep our costs affordable for all.  We are either in the pool, working remotely or busy running after our own kids to get to a phone, but we will always pick up emails and Facebook messages.

Q. Why are all sessions pre-book? Can I not just turn up and swim?

A. We are a small, private pool and we like to ensure everyone enjoys their time here, so we limit the numbers in the pool. Therefore we need everyone to pre-book so we know who to expect.

Q. Can I come and have a look at the pool?

A. Yes, but we ask you contact us first to arrange a visit. We do not allow people into the pool area while lessons and sessions are on, so please arrange a time to see the pool so you do not make a wasted trip.

I will be adding to this list all the time – if you have a question email me here and if I get asked it enough times I’ll add it to the list :).